Allison Parks Hale, Chief Operations Officer at Parks Orthodontics, sits down with Blu Nordgren, Marketing Communications Manager at Cloud 9 Software, for a conversation about the operational changes necessitated by the pandemic, teleworking tips and options, and maintaining agility in the event of more mandatory closures in the future. Listen to the interview to find out why Allison thinks that “Sending [the financial coordinator] out of house has been one of the best moves we’ve ever made.”
Video length = 0:29:50
Timestamps for individual questions:
Beginning – We find ourselves in a very strange landscape right now. How do you think the orthodontic industry in the U.S. has done, as a whole, in tackling these new challenges?
00:45 – What hurdles have you personally (i.e. your practice) faced in the recent months and weeks? How have you dealt with them?
03:45 – What are some new challenges that you are anticipating might come our way in the coming months? How are you preparing for them?
06:27 – In the event that there is another closuse, what would you focus on during that time?
08:35 – Do you currently have staff members working remotely? Can you tell me more about their position(s) and what tools you’ve equipped them with to complete their tasks?
10:06 – Walk me through a new patient exam in the way that you currently do it.
19:34 – How are you leveraging the tools in Cloud 9 to help you prepare?
21:12 – Whether it’s in anticipation of future closures or maybe just an effort to increase employee engagement or satisfaction, what advice would you give someone wanting to increase their teleworking capabilities?
23:56 – What’s a common myth of remote work in the orthodontic industry, and can you debunk it?
24:53 – Are there resources that have really helped you on your journey?
26:35 – What are some specific roadblocks that people should watch out for?
27:52 – What’s been the biggest surprise to you in the last few weeks, and why?
29:10 – Are you open to sharing your contact information so that people have the opportunity to reach out to you after listening to this, if they have questions or are looking for advice?