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Club Nine

Are You in the Club?

Club Nine is Cloud 9 Software’s exclusive user community. It was designed to allow the Cloud 9 Community to access more and better content, and to help Cloud 9 capture important product feedback. The platform’s features include:

  • The Cloud 9 Software Knowledge Base;
  • Discussion forums to connect customers with each other and the Cloud 9 team;
  • Dozens of activities designed to solicit product feedback and increase customer success;
  • Physical and monetary rewards;
  • And so much more!

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The Knowledge Base

A wealth of information at your fingertips

Club Nine has a searchable Knowledge Base on a variety of Cloud 9 specific topics, including the latest product releases. Community members can find the information they need by browsing articles and videos, or through simple keyword searches which cover not just the Knowledge Base but also return relevant topics posted in the discussion forums.

The discussion forum

Connect with peers and the Cloud 9 team

From general questions and suggestions, to integrations and bug fixes, customers are able to have quality conversations with peers and the Cloud 9 team in well-organized conversation streams called “categories.”

Members of the Cloud 9 Executive Leadership Team are active in the Club Nine discussion forums and can be tagged when you have questions for specific departments or people.

Challenges and rewards

Earn rewards for providing product feedback

Optionally, members of the Club can participate in “challenges” to provide product feedback, read industry content, promote Cloud 9, and more. Completing challenges allows members to earn points, which can be exchanged for a variety of different rewards, ranging from gift cards to exclusive Club Nine products.

Referrals portal

Share your referrals

Do you know of a practice that should be on Cloud 9? Club Nine members can submit referrals and earn points for prospects that become new Cloud 9 customers.